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Refund Policy

Refund & Return Policy

Effective Date: 10/16/2025
2Toos Perch & Co.
Manhattan, Kansas

1. Overview

At 2Toos Perch & Co., we take pride in creating high-quality, handmade bird perches, swings, and stands. Each product is crafted from natural materials, and variations in size, shape, and texture are part of the wood’s unique beauty—not considered defects.

We want you to be completely satisfied with your purchase. This Refund & Return Policy explains your rights and our procedures for returns, exchanges, and refunds in compliance with Kansas consumer protection laws and applicable U.S. eCommerce regulations.

2. Eligibility for Returns

We accept returns or exchanges only under the following conditions:

  • The item arrives damaged, defective, or incorrect.

  • You contact us within 7 business days of delivery.

  • The item is unused, unaltered, and in its original packaging.

Because our products are handmade and made from natural materials, slight differences in color, texture, or shape are normal and not eligible for returns or refunds.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized orders

  • Gift cards

  • Sale or clearance items

  • Items damaged due to misuse, improper installation, or normal wear

4. Return Process

To start a return, please contact us at:
📧 the2toos@gmail.com
Include:

  • Your order number

  • Photos of the item and packaging (if damaged)

  • A brief description of the issue

If your return is approved, we will provide instructions for shipping the item back. Unauthorized returns (returns sent without prior approval) may not be accepted.

5. Return Shipping Costs

  • If the return is due to our error (e.g., defective or wrong item), 2Toos Perch & Co. will cover the cost of return shipping.

  • If the return is for any other reason, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

6. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Partial refunds may be issued in cases of minor damage or incomplete returns.

7. Exchanges

We only replace items if they arrive defective or damaged.
If you need an exchange for the same item, contact us within 7 business days of receiving your order at [Insert Email].

8. Cancellations

Orders may be canceled within 24 hours of purchase if the item has not yet entered production or shipped.
After this period, cancellations may not be possible due to the custom nature of our work.

9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Please contact the shipping carrier to file a claim.

  • Then notify us at the2toos@gmail.com so we can assist with supporting documentation or replacement options.

We are not responsible for lost or delayed packages caused by carrier issues, but we will make every reasonable effort to help resolve the problem.

10. Contact Information

If you have questions or concerns about your order, refund, or return, please contact us:

2Toos Perch & Co.
Manhattan, Kansas
📧 the2toos@gmail.com
📞 786-253-1360

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